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Keystone Koppers

June 13, 2012 2 comments

Here’s just one entertaining excerpt from Bill Livingston’s darkly insightful and mind-bending book, “D4P4D“:

The key word in the whole excerpt is “mismatch“. When there is a “match“, all is well, and “business as usual” gets the job done effectively and efficiently.

So, whadya think? Fearful fact? Funny fiction? A touch of both?

Aligned On A Misalignment

After recently tweeting this:

Chris Chapman tweeted this link to me: “Understanding Misalignments in SoftwareDevelopment Projects“. Lo and behold, the third “misalignment” on the page reads:

Chris and I seem to be aligned on this misalignment.

Nickels And Dimes

May 28, 2012 3 comments

In mediocre 20th century orgs, some ambitious managers are always trying to get something out of their DICs for nothing so that their personal project performance metrics “look good” to the chieftains in the head shed. Nickle and diming “human resources” by:

  • calling pre-work, lunchtime, or post-work meetings,
  • texting for status on nights/weekends,
  • adding work in the middle of a project without extending schedule or budget,
  • expecting sustained, long term overtime without offering to pay for it,
  • not acknowledging overtime hours,
  • stopping” by often to see “how you’re doing” without asking if they can help

does not go unnoticed. Well, it doesn’t go unnoticed by the supposed dumbos in the DICforce, but it does conveniently go unnoticed and unquestioned by the dudes in the head shed.

What other “nickel and dime practices” for getting something for nothing can you conjure up?

Categories: management Tags: , ,

Skepticism, Cynicism, Transparency, Openness

May 19, 2012 2 comments

Much as reassurance is the antidote to insecurity, transparency and openness are the antidotes to skepticism and cynicism. Surgical strikes on cynics and skeptics only exacerbate the problem by creating a new batch of more deeply embedded bretheren who fly below the corpo radar. Because of their formless and distributive natures, ya can’t just “shout it out” or spray WD-40 on the stifling rust that keeps skepticism and cynicism firmly  in place.

The best large scale example I can cite for the trumping of skepticism/cynicism by courageous transparency/openness is the HCL Technologies transformation as told by CEO Vineet Nayar in his book “Employees First, Customers Second“. The HCL story is amazing because once unbridled skepticism and cynicism seep into the fabric of an org, it takes an act of god to clean the laundry. Mr. Nayar and crew must have consulted with god because they pulled it off at a huge company filled with the most hard core skeptics and cynics known to man – freakin’ engineers.

The fastest ways to bankruptcy are wine, women, gambling, and (cynical and skeptical) engineers. – Unknown

Respect From The Top, Disdain From The Bottom

May 17, 2012 5 comments

In Scott Berkun‘s blog post, “Why Project Managers (PM) get no respect, he gets to the heart of his assertion of why “output producers” don’t harbor much professional respect for “output managers“:

The core problem is perspective. Our culture does not think of movie directors, executive chefs, astronauts, brain surgeons, or rock stars as project managers, despite the fact that much of what these cool, high profile occupations do is manage projects. Everything is a project. The difference is these individuals would never describe themselves primarily as project managers. They’d describe themselves as directors, architects or rock stars first, and as a projects manager or team leaders second. They are committed first to the output, not the process. And the perspective many PMs have is the opposite: they are committed first to the process, and their status in the process, not the output.

If one doesn’t understand the “project output” to some degree, especially what makes for a high quality output, there is no choice but to focus on process over output. And as one goes higher up in the corpo status chain, the preference for concentrating on process and its artifacts (spreadsheets, specifications, presentations, status reports) over output tends to increase because meta-managers have much in common with lesser “output managers” and not much in common with “output producers“. It is what it is, and unless so-called process champions are continuously educated on the specific types of “outputs” their institutions produce, it will remain what it is.

Opaque, Transparent, Closed, Open

May 13, 2012 2 comments

All other things being equal (and they never are), which type of org would you expect to flourish?

Quality Living

It’s one thing to have a high falutin’ written quality policy (and it’s standard fare for all commercial enterprises to have one enshrined in magnets, buttons, key chains, and strategically placed posters), but it’s another thing to live it. If DICsters joke about the “quality” policy frequently and managers never utter the word “quality” during the real-time execution of projects, then neither side is living it, no?

How could you know whether your company is living up to your quality policy? Do your customers and users frequently tell you – unsolicited? Do your earned value metrics tell you? Are your people unabashedly and vocally proud of what they build?

Thank god that at most companies, the management group is a true champion of quality and those “few” trench dwellers who cynically joke about it are simply deemed as a handful of miserable and disgruntled blokes who must be marginalized or ex-communicated.

Mistake Recognition

First question: Is “mistake recognition” allowed in your organization? Second question, if, and only if, the answer to the first question is “yes“: How many different “enabler” groups are required by your process to “have a say” in the path from “recognized” to “repaired

If the answer to the first question is a cultural “no“, then as the lower trace in the dorky diagram shows, out the door your cannonballs go!

Empty Lifeline

Check out this “bent” pair of UML sequence diagrams:

The system on the right is pretty loosely coupled, no?

Where Did The Soldiers Go?

April 28, 2012 Leave a comment

If you’re a leader (anointed or otherwise) and the only access to you is communicated via the classic “my door is always open” and “suggestion box” yawners, then you won’t have to mind-wrestle with this vexing Poppercornism:

The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or concluded that you don’t care. Either case is a failure of leadership. – Karl Popper