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Protocol Deterioration
Russ Ackoff once said something like: “A system is not the sum of its parts. It’s the product of its part-interactions“. With that Ackoffism in mind, lo and behold the slooow and relentless process of inter-part protocol deterioration.
What state are your org protocols in? “Whoo Hoo!“, “Uh Oh!“, “D’oh!“, or “I Dunno!“?
Categories: management
linkedin, organizational behavior, Russell L. Ackoff, systems thinking
sorry–could you repeat the question? i was in a review meeting.