Bulldozer00's Blog

I continue to be enamored and awed by the way the leadership at zappos.com operates the company. I’m convinced that they’re the real deal. They’ve obtained a level of business nirvana that balances altruism with profitability which is perhaps unmatched by any other company on earth – except for maybe Semco.

Sadly, even though Zappos continuously and willingly opens its kimono to all those who care to learn about how they nurture and sustain their success, the Zappos operational model probably won’t go very far. The endless sea of power-obsessed dinosaurs that rule the corpo roost are too clever (cleverness is how they got into the protected nest in the first place).

The most common refrain for rejecting any attempt to emulate Zappos “best practices” will be: “none of that stuff will work here because our business is totally different“. These will be the words of wisdom uttered from the same moo-herd potty mouths that repetitively proclaim “customers are number one and our employees are our most valuable asset“. Blah, blah, blah. Yawn, yawn, yawn. BS, BS, BS.