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A Change In Funding Source

The figure below shows a dorkily simplistic UML sequence diagram example of the provision of service from a support group (e.g. purchasing, quality assurance, configuration management) to a product development group within a CCH patriarchy. During product development, the team aperiodically requires and requests help from one or more corpo groups who’s raison d’etre is to provide timely support to those who need it. Depending on who’s leading the support group, the service it provides can be highly responsive and of high quality. However, since the standard “system” setup in all CCH corpocracies is as shown in the sequence diagram below, the likelihood of that being true is low. That’s because in centralized patriarchies, all budgets, salaries, and token rewards are doled out by the sugar daddys perched at the top of the pyramid. On the way down, the middlemen in the path take a cut out of the booty for, uh, the added-value “leadership” they provide to those on the next lower rung in the ladder.

In exchange for their yearly/quarterly investments in the lower layers of the caste system, the dudes in the penthouse require periodic status reports (which they can’t understand and which are usually cleverly disguised camouflage) that show progress toward wealth creation from the DICs below.

Since their bread is buttered from the top and not their direct customers, the natural tendency of support groups is to blow off their customers’ needs and concentrate on maximizing their compensation from the top. They do this, either consciously or unconsciously, by adding complexity to the system in the form of Byzantinian procedural labyrinths for customers to follow to show how indispensable they are to the b’ness. As a result, their responsiveness decreases and their customers experience an increase in frustration from shoddily late service.

So how does one fix the standard, dysfunctional, centralized, CCH setup? Check out and ponder the sequence diagram below for a possible attempt at undoing the dysfunctional mess. Can it work? Why, or why not?

By definition, if everyone is doing industry best practice, it’s not best practice. It’s average practice.

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