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Spreading Happiness

Just like last year, as soon as I heard that Zappos.com’s 2009 culture book was available, I e-mailed the company to get one. Just like last year, I received my free, postage paid copy in the mail three days later. What a great way to spread happiness, no?

Right on page number 1, Zappos CEO Tony Hsieh states:

People may not remember exactly what you did or what you said, but they will always remember how you made them feel.

Who says there is no room in business for emotions? Ninety-nine percent of business schools and business executives do, that’s who: “It’s not personal, it’s business.” Over the years I’ve learned to question the assumptions that institutional bozeltines, oops, leaders operate under. Sadly, I’ve discovered that most of those taken-for-granted, 100 year old assumptions like “the separation of feeling from work” don’t hold true anymore. How about you?

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