Bulldozer00's Blog

Being a crusty ole’ curmudgeon, it’s not often that I’ve been delighted as a customer of a product or service, but it’s a wonderful feeling when it does happen.  Last week, when I parked my car at the gym at 6:00 AM, I noticed a crack in my windshield just below the steering wheel. Upon further inspection, I discovered that the crack stretched across the entire length of the windshield. D’oh!

After exercising, I called my State Farm agent at 10:00 AM. During the call, after I told the agent my story of woe, she connected me with an Accurate Auto Glass (AAG) employee. Right then and there, the AAG employee set up an appointment to have a technician drive out to my workplace and replace the windshield in the parking lot sometime between 1 and 2 PM.

After expecting a call when the technician was supposed to arrive and still not hearing from him/her by 3 PM, I gave AAG a “WTF?” call. The AAG worker pulled the ticket and said the job was completed. Sure enough, as I walked out to the parking lot with the AAG person still on the phone, I did indeed find that the job was completed. Whoo Hoo – delight city! After telling him that AAG rocks, I hung up the phone – as a delighted customer of both State Farm and AAG.

Do you get delighted often by vendors you buy stuff from? Do you delight your own customers? Do you know who your customers are?