Bulldozer00's Blog

In a culture of blame, and its Siamese twin, fear, any non-manager group member who consistently asks tough questions and points out shoddy, incomplete, ambiguous work becomes a group target for retribution. This defensive peer group behavior is a natural response to redirect attention away from the stank and to squelch criticism. The funny thing is, managers in CCHs are given a free pass to ask tough questions and criticize without fear of retribution. It helps that managers don’t produce any work products that can be scrutinized by DICsters – if they wanted to. Even if managers did pitch in by leading by example, most DICkies wouldn’t point out flaws because of……. fear of downstream retribution.

Ironically, because of the hierarchical mindset ingrained into all members of a DYSCO, and even though bad managers don’t have to worry about being tarred and feathered by the DICforce, most managers at the workface are incapable of asking the tough questions. Watts Humphrey summarizes this managerial shortcoming nicely:

However, as (Peter) Drucker pointed out, managers can’t manage knowledge work. This means that they cannot plan knowledge work, they cannot monitor and track such work, and they cannot determine and report on job status. – Watts Humphrey & James Over

Cultures of blame and fear of retribution go hand in hand with command and control hierarchies like peas and carrots, Jenny and Forrest. To expect otherwise is to be delusional.