Bulldozer00's Blog

The other day, I discovered that a human mistake made on Zappos.com’s sister web site, 6pm.com, emptied the company’s coffers of $1.6 million dollars. Being the class act that he is, here’s what CEO Tony Hsieh had to say regarding the FUBAR:

To those of you asking if anybody was fired, the answer is no, nobody was fired – this was a learning experience for all of us. Even though our terms and conditions state that we do not need to fulfill orders that are placed due to pricing mistakes, and even though this mistake cost us over $1.6 million, we felt that the right thing to do for our customers was to eat the loss and fulfill all the orders that had been placed before we discovered the problem. – Tony Hsieh, CEO, Zappos.com

If this happened at your company, what would your management do? Do ya think they’d look at it as a learning experience?

Besides Zappos.com, here are the other companies that I love. What are yours, and is the company you work for one of them?