Bulldozer00's Blog

• SYS = Systems
• SW = Software
• HW = Hardware

When the majority of SYS engineers in an org are constantly asking the HW and SW engineers how the product works, my Chinese friend would say “sum ting (is) wong”. Since they’re the “domain experts”, the SYS engineers supposedly designed and recorded the product blueprints before the box was built. They also supposedly verified that what was built is what was specified. To be fair, if  no useful blueprints exist, then 2nd generation SYS engineers who are assigned by org corpocrats to maintain the product can’t be blamed for not understanding how the product works. These poor dudes have to deal with the inherited mess left behind by the sloppy and undisciplined first generation of geniuses who’ve moved on to cushy “staff” and “management” positions.

Leadership is exploring new ground while leaving trail markers for those who follow. Failing to demand that first generation product engineers leave breadcrumbs on the trail is a massive failure of leadership.

If  the SYS engineers don’t know how the product works at the “white box” level of detail, then they won’t be able to efficiently solve system performance problems, or conceive of and propose continuous improvements. The net effect is that the mysterious “black box” product owns them instead of vice versa. Like an unloved child, a neglected product is perpetually unruly. It becomes a serial misbehaver and a constant source of problems for its parents; leaving them confounded and confused when problems manifest in the field.

A corpocracry with leaders that are so disconnected from the day-to-day work in the bowels of the boiler room that they don’t demand system engineering ownership of products, get what they deserve; crappy products and deteriorating financial performance.